This program is designed to prepare students for employment as Data Communications Analysts. It offers a broad foundation of knowledge and skills to prepare students for employment in network support services positions. The content includes instruction in computer literacy; software application support; basic hardware configuration and troubleshooting; networking technologies, troubleshooting, security, and administration; and customer service and human relations skills.

This program focuses on broad, transferable skills and stresses understanding and demonstration of the following elements of the network support services industry: planning; management; finance; technical and production skills; underlying principles of technology; labor issues; community issues; and health, safety, and environmental issues.

This occupation has an average wage of $20.27 an hour, based on the Florida Occupational Employment and Wages for Polk County.

Network Support Services:

Industry Certifications

After successfully completing this program, students are eligible to test for the following certifications or licenses: Comptia A+ and Comptia Network+.